Shipping Policy

Processing Time: It usually takes 1-2 business days to process your order (while some items may need 3-5 business days). We will send you an email if the processing time takes longer than expected.

Shipping Method/Time
Country	Parcel Type	(Excludes processing time)	Condition	Shipping Fee
Canada	Expedited	7-10 Business Days	CA$50.00 and up	CA$19.90
	Expedited		CA$0.00–CA$49.99	CA$21.90
	Standard	10-15 Business Days	CA$50.00 and up	Free
	Standard		CA$0.00–CA$49.99	CA$14.90
United States	Expedited	10-15 Business Days	CA$50.00 and up	CA$22.99
	Expedited		CA$0.00–CA$49.99	CA$25.99
	Standard	15-20 Business Days	CA$50.00 and up	Free
	Standard		CA$0.00–CA$49.99	CA$17.70
Rest of the World	Standard	20 to 60 business days	CA$50.00 and up	CA$22.95

 

Attention

• Please note that we only provide Express Shipping to Canada and the United States, other countries can only enjoy Standard Shipping (only orders over CAD$50.00).

• The shipping times listed in the table above are just an ETA (Estimated Time of Arrival), and most of our shipped parcels can be delivered within these time frames. However, due to the impact of Covid-19, and recent issues with international flight recourses, we may experience unexpected delays with the processing and delivery of orders being shipped to affected countries. We thank you for your patience and understanding.

• Please leave sufficient details about your shipping address to ensure a smooth and timely delivery. Ideally your shipping address should be accurate to the Apt/unit number. An email address is mandatory for receiving an order confirmation and shipping notification. A phone number is required in order to being contacted by the delivery services if necessary. If any of the address information you provided is incomplete or incorrect, you may receive a notification from the shipping company stating that your address was "not found". In this instance, your parcel may be held at one of the shipping company’s holding facilities, or it may be returned to the sender.

• Please note that Wallplate Wares is not responsible for unsuccessful deliveries caused by an incorrect/insufficient/incomplete shipping address, post/zip code, or blank mobile column.

• Shipping time might be affected during public holidays or extreme weather. Because the manufacturers & carriers might limit or stop their operations. Unfortunately, this is outside of our control, normal service resumes soon after the holiday or extreme weather ends.

• Your order can be tracked in detail, but only after it has arrived in its destined country. This is especially common for standard shipping. Please kindly allow a few business days for delivery. Thank you for your patience. Should you have any questions or concerns, please contact us via email at wallplatewares@gmail.com.

Receiving Time = Processing Time + Shipping Time

If you have any questions about the shipping, please contact our customer service: wallplatewares@gmail.com, we will reply to you as soon as possible, thank you!